Refund Policy

This policy outlines the refund procedures for payments made to the Town of Sugar City and Sugar City Disposal for municipal and other services.

1. Refund Authorization

All refunds must be approved and issued by the Town of Sugar City Board. No other entity or employee is authorized to issue refunds on behalf of the Town or Sugar City Disposal.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Overpayment of utility or service bills.

• Duplicate payments made in error.

• Service charges billed but not rendered.

• Billing errors determined through investigation or audit.

Refunds will not be issued for:

• Customer-initiated service disconnection where services have already been provided.

• Penalties or late fees, unless assessed in error.

3. Refund Request Process

To request a refund, the customer must:

• Submit a written refund request to the Town Clerk’s Office.

• Include the reason for the refund, copies of receipts or payment confirmations, and any supporting documentation.

• Allow 15–30 business days for review and response by the Town Board.

4. Refund Method

Once approved, refunds will be issued via credit on account or check from the Town of Sugar City. Refunds will only be made payable to the original payer.

5. Final Authority

The Town Board reserves the right to approve or deny any refund request based on the merits of the case and this policy. All decisions made by the Board are final.